Michael House
22 North Woods Trail
Plymouth, MA. 02360
508 747-0747
mhouse@iconsultnow.com

 

Profile:

A well-rounded Networking professional, certified by Cisco, Microsoft and Novell with 10 years of troubleshooting and implementation experience.

Currently I am working as an independent consultant, installing and supporting networks particularly focusing on health care providers.
Recent projects include Windows 2000 network installations and Cisco Pix firewall troubleshooting. I specialize in IP networks and am proficient in Active directory, DNS and email.

Employment:

8/94 –8/02 Stream International Canton, MA.

Senior Technical Support Product Specialist
(Working supervisor for technical support call center)

1993-1994 Computer Solutions Plymouth, MA.
Sales and Installation of Computer Hardware and Software.

Experience:

In nearly eight years with Stream I progressed from providing telephone technical support for Microsoft Word to the leader of a team providing the highest level of support offered by Stream. Decisions regarding support offerings, how to implement these and what the support boundaries would be were made according to my recommendations.

In addition to providing technical assistance to others, I have completed many ‘real-world’ projects that demonstrate my technical expertise as well as my ability to manage resources and work well with others. Some of this experience is outlined below.

I have provided extensive support for Windows NT 4.0, Windows 2000 and Windows XP Professional

·         Wins, DHCP, DNS and Active Directory, Group Policy.

·          Windows NT/2000 terminal server and client configuration.

·          RIS, Riprep and automated system installations.

·          System imaging using Symantec’s Ghost software.

I have configured private networks (VLAN’s), virtual private networks (VPN’s) and firewalls.

·         I assisted with the network design in the Dallas site.

·         I have experience installing and configuring Cisco, D-Link and NetGear hardware (firewalls switches and routers) as well as software firewalls including Microsoft Proxy Server 2.0 and Microsoft Internet Information Server.

I developed and maintained intranet sites for product troubleshooting and client specific procedures.

·         Writing HTML using Microsoft FrontPage and Text Editors

·          Administering Microsoft IIS and Apache Web servers.

·         Install and configure Redhat and Mandrake Linux including configuring Apache, SendMail, Postfix, BIND and HTNEWS.

I supported Microsoft Systems Management Server (SMS) 2.0

·         I created software packages for clients (automated software installation)

·         Hardware and software inventories, installation of, and integration with Microsoft SQL server.

I managed two projects for Stream that included implementing Microsoft Exchange Server (versions 5.5 and 2000) including Outlook Web Access in Canton, MA and two sites in Dallas TX.

·         Implementations also included conducting formal training of employees on Windows NT\2000 Exchange 5.5 and 2000, Microsoft Outlook, Novell Netware and GroupWise as well as proprietary applications and company procedures. I conducted the training and developed the curriculum and all training materials.

I installed and maintained Novell Netware (4.x) servers and Novell GroupWise (5.2 and 5.5) post offices.

·          Integrated legacy email systems including Lotus cc:Mail and Microsoft Mail.

I also provided client support common software packages

· Microsoft Office 97-XP. (Specializing in Outlook and Word)

· Winfax Pro, Attachmate Extra, ProComm Plus.

I developed several visual basic applications. (Version 4) including Microsoft Access database integration 

Education:

Boston University Corporate Education Center
Boston MA.

Most Recent:

Microsoft Courses 1579 and 1572

· Accelerated Training For Updating Support Skills & Designing a Directory Services Infrastructure.

·   Implementing and Administering Microsoft Exchange 2000

Awards received

Stream International Corporate Support Services M3 Award. (This award is given for Maintaining performance, Moral and Motivation)

Exams/Certifications:
(Some of the exams that I've completed are now outdated; however I believe they demonstrate the depth of my software support experience.) 

Cisco:

·         Cisco Certified Network Associate (CCNA)

Microsoft:

·         70-219 DESIGNING A WINDOWS 2000 DIRECTORY SERVICES INFRASTRUCTURE

  • 70-240 ACCELERATED EXAM FOR MCP’s CERTIFIED ON MICROSOFT WINDOWS NT 4.0
  • 70-210 INSTALLING, CONFIGURING, AND ADMINISTERING MICROSOFT WINDOWS 2000 PROFESSIONAL
  • 70-081 IMPLEMENTING AND SUPPORTING MICROSOFT EXCHANGE SERVER 5.5
  • 70-059 INTERNETWORKING WITH MICROSOFT® TCP/IP ON MICROSOFT WINDOWS NT® 4.
  • 70-067 IMPLEMENTING AND SUPPORTING MICROSOFT® WINDOWS NT® SERVER 4.0
  • 70-068 IMPLEMENTING AND SUPPORTING MICROSOFT® WINDOWS NT® SERVER 4.0 IN THE ENTERPRISE
  • 70-058 NETWORKING ESSENTIALS
  • 70-073 IMPLEMENTING AND SUPPORTING MICROSOFT® WINDOWS NT® WORKSTATION 4.0
  • 70-076 IMPLEMENTING AND SUPPORTING MICROSOFT® EXCHANGE SERVER 5.0
  • 70-063 IMPLEMENTING AND SUPPORTING MICROSOFT® WINDOWS 95
  • 70-037 MICROSOFT® MAIL 3.2 FOR PC NETWORKS ENTERPRISE
  • 70-048 MICROSOFT® WINDOWS® FOR WORKGROUPS 3.11
  •  70-030 MICROSOFT® WINDOWS® 3.1

Novell:   (Certified Netware Administrator)

·         INTRANETWARE VERSION 4.11 CNA

References:

Many current clients will provide references, their contact information will be provided upon request.